While there may be some workers able to embrace the challenge, get noticed and soar, this isn’t the case for everyone. Catherine is a recent graduate and works as a one-person team – she’s been forced to learn on the job without a support structure in place. The psychological toll of expertise understaffing is, largely, the same as numerical understaffing. “When things have been at their busiest, I’ve felt extremely overworked, stressed and manic,” Catherine says.